Parkers Dental Practice

For those new patients who wish to complete an acquaintance / medical history form prior to their first visit, this can be downloaded as a Microsoft Word document. Download: New Patient Information Form

Hours of opening:

Monday - Thursday	8.30am - 5.00pm
Friday	8.00am - 3.00pm
Saturday	9.00am - 1.00pm

Emergency Contact (out of hours): (0)1423 874064

Fees Information: (Correct as of January 1, 2008. Please ask at Reception for further details.)

In order that we may provide you with dental care of the highest standard, within your budget, we hope that the following outline of Professional Fees will prove helpful.

· Initial Consultation

o Usually, this will be offered as a 30 minute appointment, to allow a thorough examination of all oral hard and soft tissues. Normally this will include X-Ray examination of your mouth. During this appointment, you will be given at least an outline of your dental needs. Inclusive fee: £60.00.

· Routine Treatment

o All treatment offered which does not include the services of a dental technician. This may amount to the provision of fillings, all of which are "tooth coloured", laser therapy, minor oral surgery, etc. Such treatment is provided on a time-taken basis. Inclusive fee: £240.00 per hour, pro rata for parts thereof.

· Specific Treatment

o Items of treatment, involving the services of a dental technician, for which a fixed fee, inclusive of surgery and laboratory time and all materials would be charged. Examples:

Bonded crown	£350.00
"Empress Crown”	£400.00
Bridgework (per unit)	£350.00
Full Dentures	£700.00
Cast chrome based partial denture(per jaw)	£550.00

o Major reconstructive dental treatment: This would include multi-unit fixed bridgework, dental implant-supported prostheses and other complex restorative treatment plans. Such undertakings will involve the drafting of a report and detailed Statement of Fees, together with a dedicated, written Consent Form.

· Dental Hygienist.

o Both routine and specific dental hygiene treatment is provided on a time-base, at 5 minute intervals. Normally, a 30 minute appointment is scheduled. Inclusive fee: £84.00 per hour, pro rata for parts thereof.

· Payment of Professional Fees.

o You will be advised of inclusive fees at the commencement of treatment. Accounts are due for settlement at the final visit of a course of treatment, or in accordance with an agreed deposit/staged payments protocol. We accept payment by cash, cheque, Switch and all major credit cards.

For more information, or to arrange an initial consultation, e-mail the Practice at thewholetooth@easynet.co.uk or via telephone or postal references listed above.

Cancellation Charges:

Problems will always occur and the Practice is very sympathetic to the occasional extreme circumstances, whereby appointments cannot be kept. Goodwill can be maintained if every effort is made to attend for dental appointments, but where persistent non-attendance occurs, or an appointment is cancelled where it would be impossible to fill the time lost, the following charges shall apply:

· Unexplained non-attendance or non-extreme cancellation of an appointment with the dentist: £60.00 per hour, or parts thereof.

· Unexplained non-attendance or non-extreme cancellation of an appointment with the hygienist: £30.00 per hour, or parts thereof.

Complaints Procedure:

We strive to provide quality dental care appropriate to your needs, in a pleasant and stress free environment. Occasions do occur where there may be concerns or complaints about the way you are treated.

We hope that the following complaints procedure will help you.

Full confidentiality is assured in bringing your complaint to our attention.

Point of contact personnel in first instance:

Your concerns can be advised verbally and in confidence to Dr Steven Parker, Mrs. Penny Parker or Mrs. Pauline Parker (Practice Manager)

Formal Complaint:

These should be submitted in writing to Dr Steven Parker and will receive a written response.

Serious Formal Complaint:

These can be addressed in writing to Dr Steven Parker.

Data Protection:

Parkers Dental Practice is registered under the Data Protection Act 1998. In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure will only occur when we have your specific consent.

Where possible, you will be informed of these requests for disclosure.

Additional sources of independent help:

British Dental Association: 0207-563-4563 /www.bda-dentistry.org.uk

General Dental Council: 0207 887 3800 / www.gdc-uk.org